Net Group Italy bolsters IT security and compliance using ADAudit Plus

Business challenges

• User password management issues
• Tracking Active Directory (AD) changes
• Comprehensive reporting
• User behavior analytics (UBA)

Net Group Italy faced challenges in tracking, monitoring, and reporting changes to user password management, lost or deleted files, and print queue management, which impacted its overall IT operations. Of all the challenges, monitoring logon activities was its priority. Performing manual tracking and creating relevant reports was time-consuming and error-prone.

The company sought a product that could provide detailed and useful reports, particularly for logon activities and print server auditing to enhance its understanding of user behavior which, in turn, would help it identify any anomalies or security threats.

Net Group planned to evaluate a reliable solution to effectively track and monitor changes made to its AD environment. The company wanted to ensure accountability and facilitate quick retrieval of information when needed. It turned to ManageEngine ADAudit Plus.

The Problem

Before implementing ADAudit Plus, Net Group faced challenges with user password management, lost or deleted files, and print queue management. These issues bogged down its company-wide IT operations and required a streamlined solution for effective resolution.

Andrea Pierdomenico, an IT consultant at Net Group, stated: "Occasionally, we faced challenges like user password managing issues, lost or deleted files, print queue managing." She noted that Net Group Italy needed a robust solution that could track and monitor changes made to its AD environment so requesters could quickly retrieve information when needed. Additionally, the company required comprehensive reporting capabilities, particularly for logon activities and print server auditing.

The outcome

After implementing ADAudit Plus, Net Group experienced significant improvements in its IT security and compliance efforts. ADAudit Plus effectively addressed these challenges, enabling the company to track logons, make changes to user passwords, as well as manage file server activities and print queues with ease.

"Utilizing ADAudit Plus, we are able to track all this information and quickly obtain it when needed," Pierdomenico shared.

The solution's logon reports proved vital in tracking user activity, enhancing accountability, and providing valuable insights. ADAudit Plus also impressed with its print server auditing capabilities that provided a wealth of useful information.

Net Group Italy highlighted the exceptional support received from the ADAudit Plus team, with Pierdomenico stating: "The ADAudit Plus team provided very, very reactive responses for our every need. They were very professional and friendly, and provided the best product support we've ever seen."

Overall, Net Group described its experience with ADAudit Plus as "Excellent," rating the support as nine out of 10, and expressed a strong likelihood of recommending the solution to others.

Customer feedback

Rating for overall experience: 9 out of 10

Likelihood to recommend ADAudit Plus: 10 out of 10

About ADAudit Plus

ManageEngine ADAudit Plus is an IT security and compliance solution that provides in-depth insights into changes made to Active Directory, Azure AD, and Windows servers. With over 200 event-specific reports and real-time alerts, it enables organizations to maintain a secure environment and meet compliance requirements. ADAudit Plus also provides comprehensive workstation, file server, and NAS access monitoring capabilities. To learn more about ADAudit Plus, visit manageengine.com/active-directory-audit.